• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
• Demonstrate accuracy in processing client policy modifications based on the data given.
• Verify new customers coverage and present policyholders with proof of insurance paperwork.
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.